Relief of the IT department through external support

Client

Automotive Supplier

Target group

B2B

Offer

Service

Type of operation

On-site technician deployment

Issue

The customer has many maintenance contracts with hardware producers. Administration and coordination with the producers take up a lot of time and resources.

Concept

RWP takes over the complete coordination with the producers and takes care of the entire service process. From the creation of tickets over inquiries to on-site technician support.

Result

The customer now has just one contact person for everything. This coordinates the assignments and relieves the customer’s local IT department. Thanks to 24/7 availability, tickets are processed very quickly and without any loss of time.